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Frequently Asked Questions
Answers to Your Most Common Questions About Our Products, Services, and Support
We provide a wide range of products, including surgical instruments, diagnostic and laboratory equipment, hospital furniture, disposable supplies, infection control solutions, and custom healthcare solutions tailored to your facility’s needs.
While our primary focus is Saudi Arabia, we also cater to neighboring regions upon request. Contact us to discuss your location and requirements.
Yes. All our products meet international and local standards such as ISO, CE, and are FDA ,SFDA-registered where applicable.
You can reach us via our contact form, email, or phone to discuss your needs. For hospitals and clinics, we also offer a “Request a Quote” option.
Delivery timelines vary based on product availability and location. Most standard items are delivered within 3–7 business days. Custom or special orders may take longer.
Yes, for specific equipment, we offer installation, training, and after-sales support. Please contact us for more details.
We accept bank transfers, company cheques, and approved credit terms for hospitals and registered partners.
Yes, every order is accompanied by a formal invoice. Digital copies can be sent upon request.
Returns are accepted within 7 days for unused, sealed items in original packaging. Some products, such as sterile or customized items, are non-returnable.
Yes. Most equipment comes with a manufacturer’s warranty. Warranty terms vary by product type.
Absolutely. We handle custom orders based on your facility’s needs. Reach out to our team with your specifications.
